mental-health
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Things I didn’t realise were domestic violence
When I thought about domestic violence, I imagined bruises, and beatings. I didn’t realise that domestic violence could be quiet. It could look like love, concern, jealousy, or an argument that I was somehow always responsible for. I didn’t realise that I could be afraid without being physically attacked every day. The fear came from…
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Empathy vs Sympathy: Better Relationships
I first learned about the difference between empathy and sympathy while working at Santander as a Financial Support Advisor, during my eight weeks of training. The purpose of learning this was to ensure that we did not unintentionally offend customers. If you mistakenly claim to empathise with someone’s situation or personal struggles when they are…
